Return Policy

We at Shop a Joy aim to ensure customer satisfaction. This Return & Refund Policy outlines the terms and conditions for returns and refunds.


1. Return Eligibility

  1. Returns are accepted within 7 days of delivery, unless stated otherwise.
  2. The item must be unused, in original condition, and with all tags/packaging intact.


2. Non-returnable Items

Items not eligible for return include:

  1. Personal hygiene products (e.g., toothbrushes, undergarments)
  2. Perishable goods (e.g., food items)
  3. Customized or made-to-order products


3. Return Process

  1. Initiate a return request through your account or by contacting customer support.
  2. Our team will arrange for pickup or guide you through the return procedure.


4. Refunds

  1. Refunds will be processed to the original payment method within 5–10 business days after inspection and approval.
  2. Shipping and handling charges are non-refundable unless the return is due to a seller fault.


5. Seller-specific Policies

Some sellers may have specific return conditions. Please read the product page carefully before purchasing.


6. Cancellations

Orders can be cancelled before they are dispatched. Once shipped, the return policy will apply.


7. Damaged or Wrong Product

In case of a damaged or incorrect item, contact us within 48 hours of delivery with supporting photos.


8. Contact Us

For assistance, contact us at:

📧 Email: returns@shopajoy.com